Refund policy

Refund & Exchange Policy
1. Returns

You may request a return within 4 days of receiving your order.

To be eligible for a return, the item must be:

Unused and in original condition

In its original packaging

Accompanied by the receipt or proof of purchase

Non-returnable items:

Customized or personalized products (stitched items)

Any product that has been stitched after purchase

Clearance or final sale items

2. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed within 7 business days.

Shipping charges are non-refundable, unless the return is due to an error on our part (wrong or damaged item).

3. Exchanges

You may request an exchange within 7 days of receiving your order.

To qualify for an exchange, the item must be:

Unused and in original condition

In its original packaging

Accompanied by the receipt or proof of purchase

Please Note:

Customized or stitched items, including items stitched after purchase, are non-exchangeable.

Clearance or final sale items are not eligible for exchange.

If the required replacement is unavailable, store credit may be issued.

Shipping charges are non-refundable, except when the exchange is required due to our error.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

Your order number

Photos of the item

A brief description of the issue

We will arrange a replacement or refund after verification.

5. Order Cancellation

Orders may be cancelled within 12 hours of placing them.
Once an order has been processed or shipped, cancellations are not possible.

For Advance Payment Orders:

If the order has already been shipped, the refund will only be issued after the parcel is returned back to us.

Shipping charges will be deducted from the refund amount.

6. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:
📞 Customer Support: +92-311-8802880